Manage Rma

What would you like after shipping the item out?
Note: We strongly recommend calling the manufacturer's tech support line before continuing below. They will verify that the item is actually defective before you ship it back. Returning an item that actually isn't defective will end up costing you money.

Nothing, just letting you know. I already spoke to the manufacturer and they gave me an RMA number.

A new replacement item shipped out as soon the defect is returned.
($0 cost to you, pre-paid shipping tags supplied.)

A new replacement item shipped out immediately. I can't wait for the defect to get back.
(Please contact a sales rep to place an order for this item. You will be charged for the new item and refunded once the defect is received.)

A different item or store credit. I don't like this item.
(Restocking fee is waved after defect is verified by manufacturer, but you're responsible for shipping fees in one direction. Your sales rep may be able to help absorb this by discounting your next order, though.)

Cash back. I don't like this item.
(Restocking fee is waved after defect is verified by manufacturer, but you're responsible for shipping fees in one direction.)

We will file a claim with the shipping company ASAP. They often require an inspection at the location where the item was shipped and may need to look at the original packaging. Please box the unit back up exactly how it came. After the shipper inspects, what would you like?

The item is usable and I'd be willing to keep it at a discount price.
(Shipping companies typically offer about 20% off, up to $100 to keep the item.)

A new replacement item shipped out as soon the shipper picks up the defect.
($0 cost to you, pre-paid shipping tags supplied.)

A different item or store credit. I don't like this item.
(Restocking fee is waved after shipper verifies the damage.)

Cash back. I don't like this item.
(Restocking fee is waved after shipper verifies the damage.)

Would you like to return for store credit or cash back?
Note: We strongly recommend returning for store credit rather than cash back. Not only will the restocking fee be reduced, we can usually absorb even more of the cost by discounting your next order.

Store credit. Restocking fee is reduced to:
Unopened item: 0%
Opened but product/packaging in new condition and can be resold as "open box": 10%
Item, packaging, or accessories show signs of use, but still excellent condition: 20%
(You are also responsible for our original shipping cost to you and the return shipping cost.)

Cash back. Standard restocking fees apply:
Unopened item: 5%
Opened but product/packaging in new condition and can be resold as "open box": 15%
Item, packaging, or accessories show signs of use and can be resold as "used, mint condition": 25%
(You are also responsible for our original shipping cost to you and the return shipping cost.)

Returns

Please fill out this form one time for each product you would like to return/exchange.

Return policy